Services & Solutions
We aim to make lasting, and substantial improvements
to the performance of organizations. Working alongside the world's most recognised manufacturing and retail
companies we offer honest, objective, thoughtful, and experienced advice which delivers
bottom line improvement. This is how we do it:
Follow the top management approach
We find and solve the most critical and challenging problems. We take an overall,
independent, and fact-based view of a client’s performance. We rely on facts because
they provide clarity and align people. Facts are the global management language.
We work with facts to provide credible recommendations. We work directly with leaders
who can partner with us to develop and accept recommendations and have the ability
to implement them.
Use our global network to deliver the best of the firm to all clients
We rely on multiple people, not a single consultant or a single office, to provide
leadership and our high standard of client service in each situation. We draw on
our global network of internal or external expertise to bring together the right
minds for the right solutions.
Bring innovations in management practice to clients
Our clients need new insight. We ask our people to bring their best thinking
to our clients. We invest significant resources in building knowledge. We see it
as our mission to bring this knowledge to our clients and we publish it for the
benefit of business and Profit leaders worldwide and to force ourselves to think
about what is next.
Build client capabilities to sustain improvement
We work with our clients as we do with our colleagues. We build their capabilities
and leadership skills at every level and every opportunity. We do this to help build
internal support, get to real issues, and reach practical recommendations. We bring
out the capabilities of clients to fully participate in the process and lead the
work after we have left.
Build enduring relationships based on trust
We earn our clients’ trust. We do this through our consistently superior service,
our professional conduct, and our complete commitment. Each one of us is responsible
for earning and keeping our clients’ trust with our individual behavior and the
quality of our work. We care for our clients as people and organizations, even when
we are not serving them.
©2014 James Ross Consulting